Complaints

Filing a Complaint

Complaints should be sent via email to complaints.fl@paymonade.tech. It must at a minimum include the following information:

• Name and customer number of the complainant
• Telephone number and email address of the complainant
• A description of the complaint
• Copies of supporting documentation(s)
• Date and time of the event from which the complaint arose

Complaints may be submitted in English or in any other language previously used in communications with our team, and will be handled by our Customer Support team in accordance with our internal complaints handling procedures.

Legal options available to customers to assert their claims or complaints against Damoon:

1. Direct complaints (see above)
2. Mediation or arbitration (According to Terms of Use)
3. Consumer protection organizations
4. Regulatory authorities
5. Ombudsman: https://schlichtungsstelle.li/en/the-conciliation-board/